F.A.Q.

How to add a website to Fluentos?

In the left-hand side section click on Websites, then click on + Add New Website button located in the top right corner.

How to install the Fluentos script?

Choose the installation option that works best for you and follow the simple steps outlined to install the Fluentos script.

Google Tag Manager installation:
Create a new Tag called "Fluentos" of type "Custom HTML". Copy the script tag provided in Websites list and paste it into the Custom HTML tag, then Select the trigger "All Pages" and click Save.

Standard installation:
To install Fluentos script, copy the script provided in Websites list and paste it into Your website so it appears on every page.

What shoud I do if the popup isn't showing up?

In the left-hand side section click on Campaigns, then select the campaign that the popup should be associated with.
Check that the status indicator in the top right corner shows a green color. If it's not green, then click on it and campaign will get published.

Make sure that the Fluentos script is correctly installed on your website. If it's not installed, then the popup won't appear.

Finally, please note that the popup may not be triggered due to a scheduled setup in the future or past, or one of the triggers that indicate a specific condition for the popup to appear.

How Fluentos count sessions?

When a session begins, and a visitor enters your website, every interaction they have with it will extend the session by 15 minutes. Once the 15 minutes have passed, a new session will begin.

How many page views are included with Fluentos?

With Fluentos, you have access to an unlimited amount of page views per session. This means that you can use Fluentos on as many pages and for as long as you need without any restrictions on page views.

What payment methods are accepted?

We accept payments through Stripe, which includes cards and wallets as payment methods. To update your payment information, simply go to the Plan and Billing page and click on "Manage Billing".

Please note that bank transfers with custom invoicing are only available for custom pricing arrangements.

How to check current plan usage?

The percentage of used sessions for your current plan is displayed in the top right corner of the screen.

For more detailed information about your plan and usage, navigate to the left-hand section and click on Plan and Billing.

How to upgrade the plan?

You can upgrade your plan at any time.

We offer both annual and monthly plans, and upgrading to a higher plan is a straightforward process.
Simply navigate to the Plan and Billing section and select the plan that best suits your needs.

Upgrading to a higher plan will take effect immediately, allowing you to enjoy all the features and benefits of Fluentos without any interruption.

How to cancel the plan?

You can cancel your Fluentos plan at any time. To do so, simply navigate to the Plan and Billing section and select the option to cancel your plan.

Please note that your plan will remain active until the expiration date, so you can continue to use Fluentos until that time. After the expiration date, the usage of the Fluentos will be suspended.

What are the limits in the Fluentos free trial?

There are no session or feature limits during the free trial. You can use Fluentos fully and test all of the features and functionality that we have to offer for a period of 14 days.

We encourage you to make full use of the free trial period so you can ensure that Fluentos is the right fit for your business before committing to a paid subscription.

Is Fluentos GDPR compliant?

Yes, Fluentos is GDPR compliant. We take the privacy and security of our users' data very seriously and have implemented measures to ensure compliance with GDPR regulations.

For more information about our GDPR compliance, please refer to our Privacy Policy where you can find detailed information on our policies and procedures.

Is my data safe with Fluentos?

Yes, your data is safe with Fluentos. We do not share or sell any identifiable data and we do not store submitted data. In addition, we do not use any third-party analytical trackers in Fluentos.

At Fluentos, we take data security very seriously and have implemented measures to ensure that your data is protected at all times. You can read more about our data processing policies in our Data Processing Agreement.

How does Fluentos protect my customers' privacy?

At Fluentos, we take the privacy of your customers very seriously. We do not store any personal data about your customers, and any submitted data during transit is encrypted to ensure the highest level of security.

Our goal is to provide you with a platform that helps you engage with your audience while protecting their privacy and security. You can read more about our data processing policies in our Data Processing Agreement.

The Web Content Accessibility Guidelines (WCAG)

WCAG (Web Content Accessibility Guidelines) is a portion of a set of guidelines for web accessibility published by the Web Accessibility Initiative of the World Wide Web Consortium (W3C), which is the primary international organization responsible for establishing Internet standards. Fluentos applies best practices to our web and to our popups.

How to add custom fonts?

Adding custom fonts to Fluentos is easy. First, go to the Websites section on the left-hand side of your Fluentos dashboard. Then, click on "Edit" for your website, or click "+ Add New Website" if you haven't added a website yet.

Once you're on the website editing page, you can link multiple custom fonts as needed. After adding the fonts, you can easily select them in the campaign popup properties.

However, it's important to note that for the fonts to work properly, the name of the font must match the name used on your website.

How to localize popups?

Setting up localization in Fluentos is a straightforward process. Navigate to the Websites section on the left-hand side of your Fluentos dashboard. Then, click on "Edit" for your website, or click "+ Add New Website" if you are starting fresh.

Next, find the 'Add New Locale' option on the website editing page, located within the internationalization section.

The 'Default Locale' is a fallback option for all internationalization and cannot be deleted or entered.

Locale codes can denote a country, language, or a combination of both, operating from the most specific to default. For instance, if 'en' is your locale for all English content, and you wish to specify content for Denmark, you can create an 'en-dk' locale. Non-localized entries in this scenario will revert to the 'en' locale, and if necessary, further fall back to the default locale.

To facilitate easy recognition during the popup campaign setup, add a locale name. Then, link it to the specific segment of your website URL that is responsible for the localized content.

Don't forget to save your changes. Congratulations, you're now ready for popup localization!

Upon creating locales, you will find a 'Current Locale' dropdown in the upper-middle section of your campaign design tool. Switching away from the default locale will reveal a 'Translate checkbox' option next to the input in localizable entries. Switching it on will initiate the localization of that entry, switching off - will remove localization and you will see fallback value.

How to add a mailling integration to Fluentos?

To add a mailing integration to Fluentos, go to the Integrations section on the left-hand side of your dashboard. Then, click on the "+ Add new integration" button located in the top right corner.

We currently support MailerLite classic and SendGrid, but if you have your own custom endpoint, you can use our custom integration. Simply follow the prompts to connect your mailing service with Fluentos and start sending collected data from your popups to your email service.

How to add a custom mailing integration to FLuentos?

To add a custom mailing integration to Fluentos, go to the Integrations section on the left-hand side of your dashboard. Then, click on the "+ Add new integration" button located in the top right corner.

Select the "Custom" integration option and provide the necessary information for your custom endpoint. This includes the Endpoint URL, Custom Headers, and default values to be passed along upon popup form submission.

With a custom mailing integration set up in Fluentos, you can ensure that your popup submissions are sent to your preferred mailing service.

What happens if the integration fails?

If there are any network or configuration issues, Fluentos will immediately notify you via email about the incident and store the submitted data in an encrypted format. Once the issue has been resolved, you can access the "Process Failed Integrations" button on the integration configuration page to initiate the transmission of the stored event data.

We ensure that submitted data is not lost and allow you to manually trigger the integration process when it is safe to do so.

How to build a new popup campaign?

To create a new popup campaign, first navigate to the Campaigns section in the left-hand menu of Fluentos dashboard. Then, click the "+ Add New Campaign" button in the top right-hand corner.

We provide you with two ways to get started with your campaign popup.

The first option is to choose from one of our pre-made custom templates that closely matches your needs. Once you have selected a template, it will be copied into the campaign designer for you to customize and adjust the look and feel.

Alternatively, you can start from scratch and directly access the designer. From there, you can add new steps with your desired layouts and begin adding elements and adjusting properties to create a customized popup campaign.

How to use different layouts in the popup campaign?

To use different layouts in a popup campaign, you can select between two options during the design process: the "Single Column Layout" or the "Double Column Layout".

Single Column Layout is suited for elements displayed sequentially, while the Double Column Layout creates a more visually striking design.

To choose a layout, access the campaign designer and click on "Add New Step" located on the bottom left corner. From there, you can select the layout that best fits your campaign's goals and customize the design accordingly.

What is a text element?

It is a versatile element that allows for rich text with a wide variety of formatting options.

What is a button element?

It is a versatile element that can serve different purposes based on the selected action in the button properties panel.

Available actions include "Open URL", "Submit and Publish", "Submit and Next Step", "Minify or Expand", and "Close", each serving a different purpose depending on your campaign goals.

Once you have selected your desired action, you can further customize the visual appearance of the button, including its positioning and typography.

What is an input element?

The input element is a key component for collecting information from your customers in the popup campaign.

Various field types provides a better user experience for the handheld devices. You can mark it as required, and provide an error message which will show up on submission if field is empty.

Additionally, you can customize the visual appearance of the input element, including its positioning, single line or multi line and typography.

What is a choise element?

The choice element offers two options: "Single Choice" for radio buttons and "Multiple Choices" for checkboxes.

It is a versatile tool for surveys, newsletter groups, agreement to terms, and more. You can mark it as required and provide an error message that will appear upon submission if the field is not selected.

As with other elements, you can customize the visual appearance of the choice element, including its positioning and typography.

What is an asset element?

The asset element enables you to upload and use images to make your popup campaign visually impactful. You can also add a link, creating an additional click-to-action (CTA) experience. The size of the image is caluclated based on popup campaign dimmensions giving your customers best loading experience possible.

Additionally, you can customize the visual appearance of the asset element, including its positioning.

What is a group element?

The group element allows you to inline multiple elements to achieve a more compact and streamlined design. Elements are typically listed in a column-like style and the group element enables you to list them in a row-like approach.

How to style a popup for desktop and mobile devices differently?

Fluentos popups are designed to be responsive, with a focus on desktop-first design.

Whatever you build for the desktop version will be automatically copied to the mobile version. However, within the "Design" panel, you have the option to select the mobile version which is located above the build panel and customize its properties by clicking on "Override Desktop Properties".

It's worth noting that the tablet devices will be shown a desktop version.

What are the available popup targeting options?

There are various ways to target your customers using Fluentos popup targeting feature. You can find targeting option in the campaign Publish section, by selecting Triggers. Here are the current options we support:

Landing trigger allows to engage with your customer when they first land on the page.
New Customers trigger allows to engage with new customers only.
Returning Customers trigger allows to engage with returning customers only.
Exit Intent trigger allows to engage with customers before they leave your website.
Visited Page Count trigger allows to engage with customers based on the number of pages they have visited.
Scroll Position trigger allows to engage with customers based on their browser scroll position.
Time Spent trigger allows to engage with customers based on the amount of time they have spent on the page.
Geo Location trigger allows to engage with customers based on their current location.
Website URL trigger allows to engage with customers based on a specific website URL. You can choose to include or exclude URLs.
Website Cookie trigger allows to engage with customers based on a specific cookie value. You can choose to include or exclude cookies.
Device Type trigger allows to engage with customers based on their device type (mobile or desktop). If disabled - it targets both.
Browser Agent trigger allows to engage with the customers based on their browser user agent.
Re-Engage trigger gives you greater control over campaigns and helps prevent annoying users who may be repeatedly exposed to the same popup campaign.

How to schedule a popup campaign?

In the left-hand side section click on Campaigns, then select a campaign and click on "Edit" icon located on the right-hand side. In the campaign publish section you'll find Schedule section, where you can specify start and end dates of your popup campaign.

How to connect campaign to the integration?

Once input elements have been added in the campaign designer, you will be able to see an Integrations button in the Publish section. By clicking on it, you can select the integration you have created and map the fields to your integration. When a customer submits the form, all the mapped fields will be sent to your integration based on the campaign mapping.

How to duplicate an existing popup campaign?

In the left-hand side section click on Campaigns. To duplicate a campaign, first select the desired campaign from the list, then click on the duplicate icon located on the right-hand side.

The duplicated campaign will not be published online and its name will have the prefix "Copy:".

How to integrate Fluentos popup analytics into own analytics?

In the left-hand side section click on Campaigns, then select a campaign and click on "Edit" icon located on the right-hand side. In the campaign publish section, you'll find "JavaScript Callbacks" button which is part of every campaign popup. These callbacks enable you to transmit data to your analytics engine, and you can even personalize them for impression, event, and close events.

How to check popup campaign performance?

At the core of our privacy beliefs is the principle that we do not store any identifiable customer data. All collected campaign performance data is anonymous and aggregated going back 90 days.

In the left-hand side section click on Campaigns, then select the campaign you want to check.

Campaign analytics consists of four different metrics: Impressions Count, Event Count, Conversion Rate, and Close Event Count.

By comparing two different metrics against each other, you can gain a better understanding of your visitors's behavior with the popup campaign and make necessary adjustments using either the campaign designer or one of our many triggers to better tailor popup delivery.

Where to find information about new releases?

You can easily stay up-to-date with all of our latest features and bug fixes by checking our Release Notes page.

How to get in touch?

All comunication with Fluentos is done via email. Please contact us at support@fluentos.com or use the contact form below and we will contact you shortly.